mycitizenM+ Status Match Frequently Asked Questions
- What is the Status Match offer?
StatusMatch.com, in partnership with citizenM, offers customers who have frequent flyer status in airline and hotel loyalty programs to apply and receive 12 months of free membership with the mycitizenM+ program. The customer can submit their request at citizenm.statusmatch.com
- What airlines/hotel status levels are eligible to apply?
All airlines and hotels are eligible globally. You must hold an elite airline or hotel status (not lounge status and not a subscription).
- Do I have to have a citizenM account to participate in the campaign?
Yes, to be eligible, you first need to create a free mycitizenM account at citizenm.com.
https://citizenm.statusmatch.com. Once approved, you will receive a discount code to redeem the 1 year membership here. - Do I have to have a mycitizenM+ to participate in the campaign?
No, to participate in this campaign and get the discount code, you just need an email address. Upon receipt of the discount code, you sign up for mycitizenM+ to get the free 12 months of membership.
- How long is status valid for if my status match request is approved?
If your request is approved, you will receive the mycitizenM+ membership for 12 months after signup. Credit card may be required to activate your complimentary 12-month membership.
- How much does the Status Match application cost?
The application and processing fee is at no cost for applications after 29 Jan 2024
- How long will this citizenM Status Match offer be available for?
citizenM and StatusMatch.com reserve the right to end or amend the campaign anytime. Get in fast!
- What information do I need to participate in the Status Match campaign?
To participate in the campaign, you need to apply, upload details of your airline or hotel status and use a valid email address where we can communicate with you. During the application process, we will also ask you for proof of your frequent flyer status (for example, a photo of your card), and you may be required to provide other personal details to help us validate your information. Once approved, you will receive a special discount code from StatusMatch, which you can use to get 12 months free of the mycitizenM+ membership program. To use the code, you must first sign up for mycitizenM+ online or through the citizenM hotels app.
- How soon will I have my new mycitizenM+ status?
You will be informed within three (3) business days following your completed application whether or not your status match has been approved. Once approved, you will receive details regarding how to claim your 12 months of free membership.
- What benefits and privileges does the mycitizenM+ offer?
Get 15% off rooms, 15% off food and drink (excluding breakfast), late checkout, premium view rooms and more. You can find an overview of the benefits and privileges on the app.
- How do I activate my mycitizenM+ code after being approved for a Status Match?
1. Go to citizenM.com and click on the “membership” section.
2. Click on “buy one year of membership”
3. Enter your status match promo code and personal information.
4. Enter your payment details (you won’t be charged for the first 12 months)!
5. Start enjoying your membership!
- What happens if my application is not approved?
If your request is not approved, you will be notified by email from StatusMatch.com within three (3) business days after we receive your request.
- How can I contact you if I have more questions?
If you have questions about your Status Match request: [email protected]